Frequently Asked Questions

Everything you need to know about shopping at Intersport Elverys.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached. Returns can be made via post or at any of our retail store locations.

Do you offer Click & Collect services?

Yes, we offer a free Click & Collect service at participating Intersport Elverys stores across the country. Simply select 'Click & Collect' at the checkout.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), PayPal, and Elverys Gift Cards. We also offer 'Buy Now, Pay Later' options through our integrated finance partners.

How do I know what size to buy?

Each product page features a detailed size guide specific to the brand (Nike, Adidas, etc.) to help you find the perfect fit for footwear, apparel, and equipment.

Do you deliver internationally?

Yes, we provide international shipping to a wide range of countries. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.